KEEPING HOMES WARM, SAFE AND COMPLIANT

Serving more than 120,000 social housing tenants and private homeowners.

KEEPING HOMES WARM, SAFE AND COMPLIANT

Call: 0330 202 0444 – 24 hour line

Saltire Facilities Management is one of the UK’s largest property services providers, and partner to dozens of public sector organisations, serving more than 120,000 social housing tenants and private homeowners.

Saltire Facilities Management is one of the UK’s largest property services providers, and partner to dozens of public sector organisations, serving more than 120,000 social housing tenants and private homeowners. Specialising in Renewables, Gas Services, Electrical Works and Compliance services.

HOUSING MAINTENANCE PLANNED & REACTIVE

Saltire is a provider of social housing maintenance that ensures residents are safe, comfortable, and that homes are improved through the delivery of outstanding repair and maintenance services within housing stock nationwide.

Our reactive and planned maintenance services for social housing provide a swift and effective response to any issues that arise in our clients’ properties, ensuring safe and comfortable living conditions for your tenants. We offer a range of emergency, urgent, and routine reactive maintenance services for social housing that keep your properties livable, secure, and warm.

Working in Customers’ Homes Our team of certified technicians has extensive experience working in occupied homes, including those of vulnerable customers, and they consistently conduct themselves with professionalism and care. We prioritise efficient property maintenance solutions to achieve a ‘first-time fix’, ensuring minimal disruption for our clients. services with precision and expertise

Services include:

Mechanical and Electrical installation/upgrade
Gas servicing and installation

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CAPITAL WORKS

For 25 years, Saltire have been delivering high quality housing maintenance, Working with our clients to deliver and install.

Energy-efficient condensing gas boilers
Energy-efficient and cheaper to run storage heater systems
Energy-efficient and cheaper to run renewable heating systems
Solar Panel installations
Battery storage systems Installations
Air Source Heat Pump Installations
Electrical and Lighting Upgrades

By partnering with Saltire you can be assured of a quality service, We look after full project management, ensuring all pre agreed targets are achieved if your project requires extensive work over a period of time. Our team will remain in contact with you during project delivery,

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MEASURING OUR PERFORMANCE

In order to identify where we perform well as a company, we work closely with our existing partners in undergoing a continued quality management process.

This is to assess our customer service performance, our contractual obligations through means of key performance indicators and our ability to perform our role safely and correctly.

As part of our responsibilities to the communities in which we service, we ensure that we are compliant on each and every job that we carry out.We continue to monitor our performance at core group and operation meetings with our customers and we work with the residents to make sure that our services are individually tailored to suit all needs and expectations.

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CLIENTS SERVICES TECHNOLOGY & INNOVATION

We provide a dedicated portal to our clients. Here you can view all your properties and all the current asset data.

The jobs arranged and allocated on a daily basis are also clearly visible, allowing call handlers to quickly update and advise tenants of the progress of their repair or service.

Our service management system has been developed to ensure all jobs are dealt with in real time, appointments allocated to engineers PDA’s immediately after being received, and all updates captured and processed effectively. Service certificates are available as soon as jobs have been completed, and reports issued daily to clients with all complete and no accessed jobs. All our engineers’ vans are fitted with trackers, and these are linked with the planning system so emergencies can be dispatched to the nearest engineer.

We understand the importance of keeping your residents’ homes safe and warm all year round, which is why we work to service level agreements to suit your requirements. We are available 24 hours a day, 7 days a week, 365 days a year, ensuring there is always someone available to deal with your residents’ heating requirements.

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