Skip to main content

Our 5 Step Customer Journey for Installing Air Source Heat Pumps

Step 1.

  • We go at a pace that suits you. We’re continually improving our services to answer your questions and help you with the research that you need.

Step 2.

  • When you’re ready, ask us to contact you. We can do this via phone, video call or send an engineer to your home – whichever you would prefer!
  • We’ll ask you what you’re expecting from an air source heat pump and questions about your property to make sure it’s entirely feasible to have a heat pump installed before we go any further.
  • We will then go through your options, prices and the RHI payments.

Step 3.

  • We will arrange a site visit where a technical surveyor will carry out a full feasibility survey to ensure that everything discussed and agreed can be achieved.

Step 4.

  • Once the survey is complete and the order is confirmed, we will organise an installation date.
  • The final balance is only due when the installation is complete and you are 100% satisfied with the work that has been done.

Step 5.

  • We will then do all the paperwork to register you for the renewable heating incentive (RHI), saving you the time and hassle of doing it yourself!